At Longevity by Buma, every order is carefully inspected and securely packed before it is shipped. We are committed to delivering quality products and ensuring a smooth shopping experience.
Returns
As our products are carefully quality-checked before dispatch, we do not accept returns or exchanges for reasons such as change of mind, personal preference, or incorrect ordering.
Please review the product details, images, and descriptions carefully before placing your order.
Damaged or Incorrect Products
If you receive a product that is damaged, defective, or incorrect, we're here to help.
To process your request, please ensure that:
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You record a continuous, unedited unboxing video from the moment you open the sealed package until the product is fully visible.
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The video must clearly show the shipping label, unopened package, and the condition of the product.
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The issue must be reported to us within 24 hours of delivery.
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Share the unboxing video, clear photos, your order number, and a brief description of the issue with our customer support team.
Please note: Claims for damaged, missing, or incorrect items cannot be processed without a valid unboxing video.
Replacement
Once we verify your claim, we will arrange a replacement for the damaged or incorrect product at no additional cost, subject to product availability.
If the same product is unavailable, we may offer:
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A replacement of similar value, or
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Store credit equal to the product value.
Items Not Eligible
We cannot accept claims for:
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Products without an unboxing video.
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Issues reported after 24 hours of delivery.
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Damage caused after the product has been received.
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Minor variations in color due to screen or lighting differences.
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Slight handcrafted variations in design or finish, which are part of the product's unique craftsmanship.